Terms of Service

These General Terms and Conditions (GTC) govern the legal relationship between the guest/customer, referred to hereinbelow as the "Guest", and Hotel Welschen AG as the operator of the hotel, referred to hereinbelow as the "Hotel". For simplicity's sake, the term "Contract" is always used in these GTC regardless of the particular service concerned.

The terms and conditions of the Hotel as valid on conclusion of the Contract shall be exclusively applicable. General terms and conditions stipulated by the Guest shall apply only if this is explicitly agreed in writing prior to signing the Contract.

Should individual provisions of these GTC be ineffective or invalid, the validity of the Contract and of the remaining provisions of the GTC shall not be affected thereby. The statutory provisions shall apply in addition.

The place of jurisdiction for any disputes arising from this Contract shall be Visp in the Canton of Valais, unless any other mandatory place of jurisdiction is stipulated by law.

All contractual agreements and those regarding reservations, any supplementary agreements and general terms and conditions shall be governed solely by Swiss law. The place of performance and payment shall be the registered office of the Hotel.

Groups: "Groups" for the purposes of these GTC are travel groups comprising a minimum of 5 booked rooms.

Written Confirmations: written confirmations are also deemed to include email and text messages.

The Contracting Partners are the Guest and the Hotel.

The Contract for the rental of (bed)rooms, seminar rooms, other spaces and the purchase of other goods and services shall come into being on written confirmation by the Guest or the party concluding the Contract. A reservation made on the actual day of arrival shall be binding as soon as it is accepted by the Hotel.

Amendments to the Contract shall become binding on the Hotel only when they are reconfirmed (in writing). Unilateral amendments or additions to the Contract by the Guest shall be without effect. Subletting and re-letting of the rooms made available and their use for purposes other than accommodation shall require the prior written consent of the Hotel.

The scope of performance under the Contract is determined on the basis of the Guest's reservation which is effected individually and is confirmed. Notwithstanding other contractual agreements, the Guest shall not be entitled to a specific room.

If no rooms are available in the Hotel even though a reservation has been confirmed, the Hotel must inform the Guest promptly and must offer an equivalent substitute in a hotel which is geographically close and is in a comparable or higher category. Alternatively a lower class room in the Hotel can be offered and the difference in price be reimbursed. Any additional expense for the substitute accommodation shall be borne by the Hotel.

Without prejudice to other agreements, the Guest is entitled to use the rented rooms from 16.00 hours on the agreed day of arrival until 11.00 hours on the day of departure.

If vacation of the bedroom by the Guest is delayed the Hotel may bill CHF 100 per hour, or if delayed by four hours or more a minimum of 50% of the full accommodation price (list price) for use in excess of the contractually specified period.

The prices notified by the Hotel are understood to be in Swiss francs (CHF) and they include statutory value added tax (VAT). The Guest is obliged to pay the Hotel's agreed or applicable prices in return for placing the bedroom at the Guest's disposal and for any additional services provided to the Guest.

Depending on the agreement made, the Hotel may require a deposit. This deposit should be understood as a partial payment of the agreed remuneration. An advance payment must be transferred within 7 days of receipt of the confirmation of reservation.

The final bill includes the agreed price plus any additional amounts incurred. Without prejudice to other agreements, the final bill must be paid at or before checkout on the day of departure, in cash in Swiss francs or by means of an acceptable credit card.

For objectively justified reasons, the Hotel is entitled to withdraw from the Contract as an exceptional measure with immediate effect. Valid reasons include: advance payment not provided, force majeure, rooms booked using misleading information, if use could adversely affect smooth operation, guest insolvency, or illegal purpose of stay.

A cancellation of the reservation requires the Hotel's written consent. If such consent is not given, the agreed price must be paid even if the Guest does not make use of contractual services. If the Guest fails to appear ("no-show"), the full amount is due.

The cancellation fees are set individually when making the reservation and depend on various criteria including travel period and duration.

The Hotel room is reserved solely for the registered Guest. Written approval from the Hotel is required for additional persons.

The room card remains property of the Hotel and allows 24-hour access. Loss must be reported immediately. CHF 5.00 is charged for damaged or lost cards.

Throughout the Hotel, smoking is not permitted. Guests who smoke anywhere inside the building will be charged CHF 500.

Extension of Stay: The Guest has no automatic right to extend. Extensions may be agreed in cases of force majeure.

Groups: Group tariffs require advance agreement and written confirmation. Final numbers must be provided 10 days prior to arrival.

Food and Beverages: Must be obtained exclusively from the Hotel unless otherwise agreed in writing.

Objects Brought into Hotel: Present at Guest's risk. Hotel accepts no surveillance or safekeeping obligation.

Liability: Hotel waives liability for minor negligence. Guest is liable for all damage caused by themselves or accompanying persons.

Animals: Guests are not allowed to bring animals into the Hotel.

Lost Property: Forwarded if ownership is clear. Costs borne by Guest.

Payment Methods: Bank transfers, cash up to CHF 5,000, Maestro, Postcard, Visa, Mastercard, American Express.

Visitor's Tax: CHF 4.00/adult/night, CHF 2.00/child (9-15.99)/night, free for children 0-8.99.