Help & Info
Frequently Asked Questions
Find answers to frequently asked questions about your stay at the Welschen Hotel & Apartment
3 questions
Hotel rooms: Check-in is 3:00 PM and check-out is 11:00 AM.
Apartments: Check-in is 5:00 PM and check-out is 09:30 AM.
Early check-in and late check-out can be arranged based on availability.
Early check-in is subject to availability. Please contact our front desk team to request this service.
We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, and Swiss Francs (CHF).
6 questions
Yes, free high-speed Wi-Fi is available throughout the hotel.
When booking directly with us, all hotel room rates include our gourmet breakfast buffet from 7:30 AM to 11:00 AM. For the apartments, breakfast is not included but can booked extra upon availability for CHF 28/person.
The bar is open daily from 3:00 PM. We have two restaurants. Please consult the dedicated page for more information.
No, pets are not allowed in the hotel.
Yes, children are welcome in the pool area under adult supervision until 7:00 PM. The sauna world is not suitable for children under 18 years old.
No, we do not offer child care services.
4 questions
Our beds are 180cm x 210cm (70x82 inches) except for two rooms with a 160cm x 200cm (62x78 inches) bed. These are the 29m2 standard double rooms. Sofa beds are 160 x 200cm (62x78 inches).
Yes, upon request all rooms can be turned into twin rooms with two single beds 90cm x 210cm (35x82 inches).
The rooms with sofa beds can accommodate up to 3 adults or 2 adults and 2 children.
The room is cleaned daily.
3 questions
Zermatt is car-free. Please consult our dedicated page for more information on how to get here.
The hotel is located 550m / 1800ft from the train station. To walk it takes around 6 minutes.
The entrance to the Sunnegga station is right across the street from the hotel.